FREQUENTLY ASKED QUESTIONS

Garments & Sizing

How do Gagaibiza t-shirts and hoodies fit?
Our shirts run true to standard unisex retail fit. If you prefer a loose or streetwear drape, we recommend ordering one size up. Our crewnecks and hoodies are constructed with pre-shrunk combed cotton fleece to prevent post-wash shrinkage.
What print methods are used for graphic integrity?
We deploy industrial Direct-to-Garment (DTG) machinery and specialized water-based OEKO-TEX certified inks. The dyes infuse directly into the organic textile fibers rather than sitting on top, preventing the stiff plastic feel and resisting micro-cracking over repeated washes.
What is the recommended laundry routine?
Turn your shirts and hoodies inside out before loading them into the wash. Always use a gentle cycle with cold water (30°C / 85°F max) and mild liquid detergent. For drying, tumble dry on the lowest heat setting or hang dry.

Fulfillment & Delivery

What is the standard production and shipping turnaround?
Every garment is custom-printed on demand to avoid surplus waste. Production requires 1–3 business days. US domestic deliveries take an additional 3–5 business days, while international transit typically completes within 7–15 business days depending on customs clearance.
Can I modify an order address or sizing after paying?
Because our print queues begin processing promptly, changes must be submitted to [email protected] within 2 hours of checkout. Once an order enters our print and cure oven cycle, adjustments can no longer be processed.
What if my shirt arrives with a defect or size discrepancy?
We back our collection with a 30-day quality guarantee. If your order arrives with seam flaws, inaccurate printing, or freight damage, email a clear photo along with your Order ID to [email protected] and we will issue an immediate replacement or full refund.