Return & Refund Policy

Return And Refund Policy

At GAGAIbiza.com, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes things don’t go as planned, and we’re here to help. Our Returns and Refunds Policy is designed to make the process as straightforward and hassle-free as possible.

Returns

To initiate a return, please contact our customer support team within 7 days of your purchase. You can reach us by phone at +1 606-380-4750 or by email at [email protected]. Our support team will guide you through the return process and provide you with a return authorization number.

Please note that the following conditions must be met for a return to be eligible:

The item must be in new and resalable condition.
The item must not be damaged or defective by you.
The return request must be made within 7 days of purchase.
You must provide a valid reason for the return.

When contacting us for a return, please include the following information:

Order number
Brief description of the reason for the return

Our return team will carefully review your request and provide further instructions. Please ensure that all information provided is accurate and valid.

Refunds

Once your return is received and inspected, we will process your refund. The refund will be issued to your original payment method. If you wish to receive the refund through a different payment method, please contact us to make the necessary arrangements. Please note that any additional fees associated with the alternative payment method will be deducted from the refund amount.

Please allow up to 5 business days for the refund to be processed after we have received your returned items. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.

Exchanges

We also offer exchanges for eligible items. If the desired exchange item is not available in stock, you may choose to wait for restocking or request a refund instead.

Damage or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will take immediate action to resolve the issue and ensure your satisfaction.

Restocking Fee

There are no restocking fees for any damage or defective products.

Contact Us:

If you have any questions about our return and refund policy or need assistance with your order, please contact our customer service team.

Phone Number: +1 606-380-4750

Support Email: [email protected]

Business Hours: 9:00 AM To 6:00 PM EST (Mon To Fri)